Acceptable Use Policy

This Acceptable Use Policy forms part of the Terms of Service. It sets out the activities for which NEO Collect may not be used and those that require enhanced due diligence. Breach of this policy may lead to suspension or termination and to the return of funds to their senders.

1. Business use only

NEO Collect may be used only by incorporated businesses that have passed our verification, and only for the business purposes approved during onboarding. Virtual accounts may be issued only to account holders that have been verified to the standard specified for your programme.

2. Prohibited industries and activities

We do not provide the Services to businesses engaged in, or facilitating, any of the following:

• Unlicensed gambling, betting, lotteries or games of chance.
• Unregistered or unlicensed money services, money transmission, currency exchange or virtual-asset services.
• Shell banks and entities with no physical presence or regulated affiliate.
• Adult content and services, escort services and human trafficking.
• Weapons, ammunition, military and dual-use goods without the required licences.
• Narcotics, controlled substances and drug paraphernalia, including cannabis where it is not lawful in both the client's and the payer's jurisdiction.
• Counterfeit goods, intellectual property infringement and sale of stolen data.
• Pyramid, Ponzi and matrix schemes, unregistered securities offerings and binary options.
• Unregulated or misleading investment schemes, including those promising guaranteed returns.
• Any activity that is unlawful in the jurisdiction of the client, the account holder or the payer, or that is designed to evade sanctions, taxes or regulatory requirements.

3. Restricted industries

The following may be served only after enhanced due diligence, with additional monitoring, and only while all required licences are in force:

• Licensed gaming and betting operators, who must hold a licence from a recognised authority in each jurisdiction in which they accept deposits.
• Registered or licensed virtual-asset service providers.
• Precious metals, stones and high-value goods dealers.
• Pharmaceuticals, nutraceuticals and telemedicine.
• Tobacco, vaping and alcohol.
• Debt collection and credit repair.
• Charities, non-profit organisations and political organisations.
• Travel, ticketing and other businesses with long delivery windows.
• Firearms accessories and regulated hunting goods.

4. Prohibited uses of the platform

• Issuing virtual accounts to persons who have not been verified, or to persons other than those declared to us.
• Accepting funds on behalf of third parties outside the approved programme, or structuring transactions to avoid screening or limits.
• Using virtual accounts to receive funds from consumers unless expressly approved for your programme.
• Providing payment services to your own customers as a reseller of NEO Collect without our written agreement.
• Attempting to bypass Shield, first-party rules, screening or velocity limits.
• Interfering with the security or integrity of the Services, including scanning, load testing or reverse engineering outside the sandbox.
• Submitting false, misleading or incomplete information at onboarding or during a review or recall.

5. Reporting

If you become aware of activity on your virtual accounts that may breach this policy, freeze the relevant accounts and notify compliance@neofin.tech without delay.